Clients

National Guard Bureau

Remedy Developer | May 2019 to present

  • Development Lead for all custom application
  • Service Request Management development and fulfillment lead

United States Marine Corps

Remedy Developer | May 2018 to present

  • ITSM development lead for Asset, Change, and Problem Management
  • Custom Development of Applications for integration with ITSM
  • Service Request Management development and fulfillment lead

United States Air Force AFNIC

ITSM Consultant | December 2017 to August 2019

  • Change Management process and development lead
  • Service Request Management development and fulfillment lead

SPAWAR

ITSM Consultant | October 2017 to December 2018

  • ITSM evaluations and troubleshooting
  • Development of new functionality within ITSM
  • Integration evaluation ad troubleshooting (DSO, Active Directory, Replication)

Monsanto, Inc.

ITSM Consultant | August 2017 to January 2018

  • Service Request Management AIF development lead
  • Custom Application evaluation and troubleshooting

Federal Energy Regulatory Commission

ITSM Consultant | August 2017 to January 2018

  • Installation and configuration of ITSM 9.1 with Smart Reporting
  • Active Directory Integration for Single Sign On capabilities

Sandia National Laboratories

ITSM Consultant | October 2015 to March 2017

  • Convert nine custom applications to ITSM and extend ITSM modules to support customer application processes using Service Request Management, Work Order Management, and Incident Management.
  • Populate and extend the CMDB to support custom application processes and integration with Contracts Module.

Defense Logistics Transaction Services

Senior Remedy Architect | October 2012 to September 2015

  • Service Request Management AIF development lead
  • Custom Application evaluation and troubleshooting
  • Install and Implement ITSM 8.1 and provide a migration path for ITSM 7.1 custom applications.
  • Extend and customize ITSM modules and custom applications based on requirements.
  • Convert custom AR System applications to ITSM and extend ITSM modules to support customer application processes.
  • Integrate Asset Management existing applications with CMDB and extend CMDB for DLA specific custom applications.
  • Implemented Distributed Server Option to bridge Asset Management and Incident Management to different Remedy systems in separate locations
  • Integrate with BPPM tools.
  • Replace XMatters integration with ITSM components
  • Configure and customize ITSM Change Calendar to replace Kinetic Calendar product.
  • Provide technical support to the Remedy team.

Los Alamos National Laboratory

Remedy Architect | January 2012 to January 2013

  • Service Request Management AIF development lead
  • Custom Application evaluation and troubleshooting
  • Design and implement AR System architecture including all components of ITSM
  • Conduct workshops and requirements gathering activities for all components of ITSM
  • Extend and customize ITSM modules based on requirements.
  • Configure ADDM and population of the CMDB including Reconciliation and Normalization jobs

Affiliated Computer Services

Service Request Management Developer | July 2011 to February 2012

  • Service Request Management AIF development lead
  • Custom Application evaluation and troubleshooting
  • Designed and coded Advance Interface Forms for Service Request Management.
  • Designed and configured Service Level Management targets and agreements.
  • Created and delivered detailed process procedures.

Military Health System

ITSM SME and Implementation Lead | September 2008 to September 2011

  • Implementation Lead for ITSM 7.1 deployment of Incident Management, Problem Management and Asset integration.
  • Conducted workshops for Foundation Data, Incident Management, Problem Management, Asset Management, Approval Processes, and Service Level Agreements. 
  • Designed and coded custom email integration with ITSM components.
  • Designed and created custom reports using BMC Analytics universes.
  • Created and delivered custom training materials.